Can't Login?
Problem
An error appears that says "Incorrect username or password" or "Please complete all fields".
Solution
If you are having troubles logging into your account try the solutions below:
Tātou Field App
Check your username is correct and in all lowercase
Usernames can be any character length and include:
lowercase letters
numbers
and symbols
e.g. support, support123, support123$
Re-enter your password
Passwords must be 8+ characters and include at least one:
lowercase letter (a),
uppercase letter (A),
number (1) and
symbol (#)
Select the username field then use the keyboard to select next and then done to resubmit
Contact your manager or Tātou Admin to confirm your details and reset your password
Tātou Office App
Check your username is correct and in all lowercase
Users with access to the Tātou Office App can use either their username OR their email when logging into the Tātou Office App.
Check your password is correct
Passwords must be 8+ characters and include at least one:
lowercase letter (a),
uppercase letter (A),
number (1) and
symbol (#)
Contact your manager or Tātou Admin to confirm your details and reset your password
Tātou Office Admin User: Employee Can’t Login Check List
Navigate to the Employee Profile for the user who cannot login, and check the following:
Employee Profile →
Is the Employee Status ACTIVE?
Note: Returnees may need their password reset after reactivation
Details Tab →
LOGIN AND PERMISSIONS
Does their permission group have Field App Access?
Are they using the correct username?
Were they using an Activation Email that was sent OVER 4 hrs ago? If YES, resend, and ask that they complete this process asap.
